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SHIPPING POLICY

1. We currently ship to following countries:

North America: USA, Canada, Mexico

Central America: Costa Rica, Dominican Republic, El Salvador, Honduras, Puerto Rico

Latin America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guatemala, Paraguay, Peru, Uruguay, Venezuela

Europe: Albania, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Uzbekistan

Asia: Armenia, Bhutan, Brunei Darussalam, Cambodia, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam

Oceania: Australia, Fiji, Guam, New Caledonia, New Zealand, Papua New Guinea

Middle East: Bahrain, Cyprus, Egypt, Iraq, Islamic Republic of Iran, Jordan, Kazakhstan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United Arab Emirates

Africa: Algeria, Botswana, Ethiopia, Libya, Mauritius, Morocco, Nigeria, Reunion, South Africa, Tanzania, Tunisia

We are currently working to extend our service to other countries. If your country is not listed here, please contact us to CustomerService@kooding.com and we will do our best to accomodate you.

2. All the orders are shipped from S. Korea via UPS, FedEx or EMS with tracking number. We choose the courier based on our criteria to provide the best service. Unfortunately you cannot choose the courier at this moment.

3. Processing Time: All the orders are processed between Sunday Evening and Thursday in US EST (our distribution center is based in S. Korea and operate in local time). Your order will normally take 2-10 business days (business days: week days excluding weekends and holidays) to process from our providers. Please note that if your order includes bags, shoes and hand-made items, it may take longer to process.

4. Shipping Time: There is only one shipping option at this moment (Express Shipping) with estimated delivery time of 2-7 business days (Processing time excluded, explained below).

5. Please keep in mind that your order may see some delay in shipping process due to delay in receiving one or more items from our providers. In this case, we will be in contact with you to inform you, and ship your order separately if necessary.

6. In case the package is returned to our warehouse due to customer's failure to receive, refusal to receive, or pick up the pacakge (UPS or FedEx attempts to deliver the package up to 3 times and keep the package in their facility between 10 days to 25 days), customers will be charged for penalty fee (return shipping fee + tariff if applicable) which is significantly higher than the shipping fee you originally paid. The penalty fee varies depending on the country and will be notified individually.

7. All products may be subject to tariff and customers are fully responsible of any custom duty upon receipt of the products.

SHIPPING RATES

Countries Order Subtotal (USD) Shipping Fee (USD)
USA, China, Hong Kong, Japan, Macau, Malaysia, Mexico, Philippines, Singapore, Taiwan, Thailand, Vietnam $75 or Less $9.99
Over $75 FREE

 

Countries Order Subtotal (USD) Shipping Fee (USD)
Australia(except Bathurst, Hobart), Austria, Bahrain, Belgium, Brunei Darussalam, Cambodia, Canada, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Guam, Hungary, India, Indonesia, Ireland, Israel, Italy, Jordan, Kuwait, Mauritius, Mongolia, Myanmar, Netherlands, New Zealand(except Kaitaia, Queenstown, Rotorua), Nigeria, Norway, Oman, Poland, Portugal, Qatar, Saudi Arabia, Slovakia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom(except Coventry) $75 or Less $17.99
$75 < Subtotal ≤ $150 $13.99
$150 < Subtotal ≤ $200 $9.99
Over $200 FREE

Countries Order Subtotal (USD) Shipping Fee (USD)
Albania, Algeria, Argentina, Armenia, Australia(Bathurst, Hobart), Azerbaijan, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Cyprus, Dominican Republic, Ecuador, El Salvador, Ethiopia, Fiji, Guatemala, Honduras, Iceland, Iraq, Islamic Republic of Iran, Kazakhstan, Lebanon, Libya, Lithuania, Maldives, Malta, Morocco, Nepal, New Caledonia, New Zealand(Kaitaia, Queenstown, Rotorua), Paraguay, Papua New Guinea, Peru, Puerto Rico, Reunion, Romania, Russian Federation, Slovenia, Sri Lanka, Tanzania, Tunisia, United Kingdom(Coventry), Ukraine, Uruguay, Venezuela, Uzbekistan $150 or Less $14.99
Over $150 $24.99