KOODING.com strives to provide our customers the best service and shopping experience. We value our customers and are happy to accept authorized returns if you are not satisfied with your order.
You have 14 days from the delivery date to request a return merchandise (If your order is partially delivered, 14 day term will begin when you receive the last item in your order). Returns must be packed and shipped within 7 days of return authorization date. We do not accept returns sent after 7 days. We suggest you return the items using registered mail to avoid lost packages. Please note that our policy ONLY applies to unworn and unused items with all original tags attached and the original packaging included. We do NOT issue credit or refund on worn or no-tag items. KOODING.com is unable to reimburse return shipping fee, original shipping fee, handling fee or customs fees.
How To Make A Return
Make A Return Request:
- - Login to your account and go to Orders page in My Account. If you purchased as guest, go to Order Lookup page instead and look up for the order.
- - Once you are in the order you'd like to return, click on the "Return Items" button and you will see list of products eligible for return.
- - Check the box next to the item(s) you intend to return.
- - Select the reason for the return and the refund method, and fill out any comment if you would like.
- - Submit the return request.
You have 14 days from the delivery date to request a return merchandise. Requests past 14 days will automatically rejected.
Upon successful return submission, our Customer Service department will authorize your return* — along with packing instructions — via email. Returns must be packed and shipped within 7 days of return authorization date. We do not accept returns sent after 7 days.
Please allow 3 business days for your return to be authorized. If you do not receive an authorization email within 3 business days, please check your spam folder.
*Return authorization is unavailable for requests made 14 days after delivery date.
**We reserve the right to refuse unreasonable, repeated or excessive return requests.
Rules and Exceptions
15% restocking fee will be applied to returns of Hanbok related items. 15% of the item's original purchase price will be deducted from the final refund amount.
Identification Tag and Shoe Boxes
All products include an identification tag attached and packed in a plastic bag, which constitutes an integral part of the product. Please try on the products without removing the tag or seal. Products returned without the tag and seal will not be accepted. All products MUST be returned in its original plastic bags packed individually.
Footwear must be returned with its shoe box in original condition. Please do not affix the return label on the original shoe box. We do NOT accept return of the footwear without the box.
Non-refundable items include (but are not limited to):
- Hair Accessories
- Activewear (Bras and Pants)
- Cosmetics / Beauty products
- Handmade or custom items
- Lifestyle items
For additional information, please refer to RETURN POLICY tab on respective product detail pages.
We do not accept non-refundable items, unauthorized returns, and returns shipped 7 days after the authorization. We may grant exception in some circumstances, subject to following refund method:
- - 50% deduction from the price you paid
- - US $5 handling fee per item
- - Refund only the remaining value as store credit ONLY
Please note that our policy ONLY applies to unworn and unused items with all original tags attached and the original packaging included. We do NOT issue credit or refund on worn or no-tag items.
Sorry, we cannot ship back returned items.
KOODING.com reserves the right to charge extra fee when returns are made with unnecessary oversize box. Additional fee will be determined upon delivery and will be deducted from the final refund amount.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your KOODING account or future orders being refused.
KOODING reserves the right to refuse returns, cancel orders, or terminate accounts suspected of excessive returns, return fraud, or wardrobing.
Shipping and Customs Fee
We do not reimburse original shipping fee or customs fees. If any customs fee is due upon receipt of your return package, we will deduct the amount from your refund.
Third Party Orders
We are not responsible and do not warrant the product descriptions or other content suggested by third parties. We have no legal responsibility on products sold by third parties without our permission and our explicit consent. We reserve the right to return on order placed by third parties.