Connecting Style with People

Return Policy

KOODING.com strives to provide our customers the best service and shopping experience. We value our customers and are happy to accept authorized returns if you are not satisfied with your order.

US Customers

You have 14 days from the delivery date to request a return merchandise (If your order is partially delivered, 14 day term will begin when you receive the last item in your order). Returns must be packed and shipped within 7 days of return authorization date with the prepaid label we email to you. Prepaid label will be automatically voided after 7 days. We do not accept returns sent after 7 days. In some cases, we may authorize your return with self return service with return address to ship to. Please note that our policy ONLY applies to unworn and unused items with all original tags attached. We do NOT issue credit or refund on worn or no-tag items. KOODING.com is unable to reimburse original shipping fee or customs fees.

Non-US Customers

You have 14 days from the delivery date to request a return merchandise (If your order is partially delivered, 14 day term will begin when you receive the last item in your order). Returns must be packed and shipped within 7 days of return authorization date. We do not accept returns sent after 7 days. Please note that our policy ONLY applies to unworn and unused items with all original tags attached. We do NOT issue credit or refund on worn or no-tag items. We do not provide prepaid labels. KOODING.com is unable to reimburse original shipping fee or customs fees.

Refund Options

US Customers

Below return fee applies to each prepaid return label.

Non-US Customers

Self return to the address provided on the return authorization email. We do not reimburse original shipping fee or customs fees.

How To Make A Return

Make A Return Request:

  1. - Login to your account and go to Orders page in My Account. If you purchased as guest, go to Order Lookup page instead and look up for the order.
  2. - Once you are in the order you'd like to return, click on the "Return Items" button and you will see list of products eligible for return.
  3. - Check the box next to the item(s) you intend to return.
  4. - Select the reason for the return and the refund method, and fill out any comment if you would like.
  5. - Submit the return request.

You have 14 days from the delivery date to request a return merchandise. Requests past 14 days will automatically rejected.

Return Authorization:

Upon successful return submission, our Customer Service department will authorize your return* โ€” along with packing instructions โ€” via email. Returns must be packed and shipped within 7 days of return authorization date. If you do not ship your return package within 7 days, your prepaid label will be voided automatically. We do not accept returns sent after 7 days. In some cases, we may authorize your return with self return service with return address to ship to.

Please allow 3 business days for your return to be authorized. If you do not receive an authorization email within 3 business days, please check your spam folder.

*Return authorization is unavailable for requests made 14 days after delivery date.

**We reserve the right to refuse unreasonable return requests.

Rules and Exceptions

Non-Refundable Items:

Non-refundable items include (but are not limited to):

For additional information, please refer to RETURN POLICY tab on respective product detail pages.

Incorrect Returns

We do not accept non-refundable items, unauthorized returns, and returns shipped 7 days after the authorization. We may grant exception in some circumstances, subject to following refund method:

Please note that our policy ONLY applies to unworn and unused items with all original tags attached. We do NOT issue credit or refund on worn or no-tag items.

Sorry, we cannot ship back returned items.

Excessive Returns

KOODING.com reserves the right to refuse returns, cancel orders, or terminate accounts suspected of excessive returns, return fraud, or wardrobing.

Third Party Orders

We are not responsible and do not warrant the product descriptions or other content suggested by third parties. We have no legal responsibility on products sold by third parties without our permission and our explicit consent. We reserve the right to return on order placed by third parties.