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KOODING.com strives to provide our customers the best customer service and shopping experience. We value customer's satisfaction, and if for any reason you are not satisfied with the products you have ordered, you have 60 days from the purchase date to make return. As part of our return policy, all returns will need to be received and processed by our warehouse within 60 days of purchase date.
You have 60 days from the purchase date to make return. As part of our return policy, all returns will need to be received and processed by our warehouse within 60 days of purchase date. Please refer to Non-US Return Policy instead.
How to make return request:
- Login to your account.
- Go to Order History page and click the order number containing the item(s) you wish to return.
- Check the box next to the item(s) you intend to return located at the bottom of the page (This option will not be available if your order is outside the 60 day range).
- Select the reason for the return and the refund method, and fill out any comment if you would like.
- Upon successful return submission, Customer Service department will authorize your return within 5 business days.
- Once you are authorized, pack the products following the instruction in the email.
Please check your spam folder if you do not receive Return Authorization email in 5 business days.
Rules and Exceptions
For every return label we send we will deduct the amount specified below in Refund Methods.
You have options to choose between the 2 refund methods:
- Gift Certificate - $8.99 deduction per label
- Original method of payment - $14.99 deduction per label (If you used store credits such as Gift Certificate or Rewards to pay your order, corresponding amount will be refunded as Gift Certificate first, the rest in original method of payment)
All items in, but not limited to, Clearance, Underwear, Swimwear, Leggings, Socks, Activewear (Bras and Pants), Cosmetics, Hand-made Clothing or Shoes, Wigs, and Lifestyle. Please refer to RETURN POLICY tab in the product detail page for more details.
Non-returnable, unauthorized returns, and returns received after 60 days in their original condition with tag:
All the non-returnable items, unauthorized returns, and returns received after 60 days in their original condition with tag are subject to following refund policy:
- 50% deduction from the subtotal you paid
- US $5 handling fee per item
- Refund only the remaining value as store credit (not the original method of payment)
- We will not ship back the returned items
* Worn or no-tag items are not part of above rule. We do NOT issue credit or refund on worn or no-tag items
Third party orders:
We are not responsible and do not warrant the product descriptions or other content suggested by third party. We have no legal responsibility on products sold by third party without our permission and our explicit consent. We reserve the right to refuse free refund or return itself on order placed by third party.
** We reserve the right to refuse unreasonable return requests.