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Frequently Asked Questions
- Order Information
- QQ Email Issue
- Returns & Exchanges
- Package Delivery
- Product Information
- Gift Certificates
- KOODING Rewards
- Cancellations & Changes
- Shipping Options
FREE SHIPPING. FREE RETURN.
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We accept all major credit cards (Visa, MasterCard, American Express, UnionPay, JCB and Discover), PayPal, WeChat Pay, and Alipay.
You may notice pending transaction shown multiple times in your account. This is not an actual transaction and any pending amount will be removed by your financial institution in few business days. You will only be charged for your completed orders.
We provide currency conversion when you are outside of US to facilitate your purchase. However, this is just an approximation and your transaction is billed in USD. Financial institution may charge different amount based on their conversion rate on the date of the transaction. This is also noted in your order receipt.
1. Login to your account
2. Click on My Account
3. In Order History tab you will see list of your past orders
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment by clicking on the tracking link provided in the confirmation email. Please note that it may take up to 24 hours before tracking information is updated on the shipping courier's website. Or you can also track your package by searching your order from My Account page in Order History tab.
UPS, FedEx or EMS tracking system may take up to 24 hours to update the status of packages. Please allow 24 hours after receiving the order shipment confirmation email from us. In case of EMS or K-Packet, tracking number may stop when the package leaves Korea without further update. In this case, even if the tracking number is not updated, your package is in transit and you will receive the package soon.
We try our best to provide the full list of products from the original brand's page, and if you believe we missed any item which you are interested in buying, please do not hesitate to Contact Us and simply include the link to the page, and we will do our best to accommodate your need.
When brands begin processing your order, they may find out some of the items are out of stock. In case any item is out of stock, we will notify you with item details.
All the packages delivered internationally go through the customs, where they decide the custom duties (tariffs) on your package. This process may take up to 7 days and we do not have control over it. Customers are held accountable for any custom duties and we do not compensate you for any extra expense for any custom duties.
Please either use an alternative email address from another email provider or contact QQ.com administrator to exclude KOODING.com from their blocking list.
Currently we do not offer exchanges due to high international shipping cost. Please refer to Return Policy for returning products.
Please refer to Return Policy for more details and instruction on how to return a product.
Refund will be processed within 7 business days after receiving the package you have returned. Please note that financial institution may take up to 10 business days to credit back to your account.
We will process all return requests on items received within 60 days from the original purchase date. Items must be returned in original condition, unworn and unwashed with tags still attached.
* Some items are not returnable, you check for further details in our Return Policy
Driver will attempt to re-deliver on next schedule date. If you are always away at certain time, you can call the courier with tracking number and have them hold the package at their facility, and you can pick up the package at later time. Alternatively we suggest you order to your work place if you are not at home during the day.
Please take into account that sizes may vary depending on brands. In order to guarantee the correct size, please take a moment to look at the size dimensions and additional description of the product in the product details page.
Free Size means we have only one size for that product. Generally, Free Size is similar to small or medium in the US. The reason why we do not specify a specific size is due to the fact that each brand has different dimensions. Please take a moment to look at the size dimensions and additional description of the product in the product details page.
No, promotions or coupons cannot be combined and only one promotion can be used at a time.
We provide 7 days for price adjustment on full price products. We do not honor price adjustment on order that already received previous promotion or items from Clearance category (due to limited stock availability). Please note that your shipping fee may be different (higher) after the discount, in such case we will notify you with more details. Please use the Contact Us form and request the price adjustment with your order number. Please note that we will refund the difference by store credit (Gift Certificate) only.
YES, you can use more than one Gift Certificates at a time.
When you join us and become a member, you will earn 2% of your order (excluding tax and shipping) as rewards every time you purchase at our website. You can redeem and use your rewards at checkout. Your rewards expire in 90 days otherwise noted in the expiration details.
First, sign in to your account, then click on My Account at top of the page. Go to Rewards tab and you will find the total rewards balance available to use and the history of rewards earnings and spending.
First, sign in to your account, then add the items you would like to purchase in the cart. When you are ready to checkout, click on Checkout button. At checkout page under Order Summary column, you will see the rewards balance available to redeem. Rewards cannot be used to pay the following: Gift Certificate, Tax, and Shipping Fee
Our goal is to provide the fastest possible service by processing orders within one business day of receipt. We will do our best to accommodate your requests to make changes or to cancel an order. However, we cannot guarantee any order adjustments requested after an order has been processed.
We only charge you for the orders that have been processed. However, if you have unsuccessful or/and cancelled orders, your card processing institution may hold funds for each unsuccessful or/and cancelled order. These funds will be released automatically within 7 business days or at the discretion of your bank.
All the orders are subject to credit card authorization and verification prior to being processed in order to ensure the security and personal information of our customers. We will not process your order unless all the information you have entered is correct. If we are not able to verify your information, your order will be cancelled and you will be notified via email. Please make sure the billing information you have provided matches the information on record of your credit card issuing bank.
A2. You order may have been cancelled because the product you ordered is out-of-stock.
All the orders are shipped via UPS, FedEx or EMS. Unfortunately you cannot choose the courier at this moment. For more information regarding shipping methods please visit Shipping Policy.
All the orders are processed between Sunday Evening and Thursday in US EST (our distribution center is based in S. Korea and operate in local time). Please refer to Shipping policy for more detailed information.
Yes, please refer to Shipping policy for more detailed information.